Rigid Policies

“We have new employees who are pushing back on some of our long-term policies. How do I deal with them?”

Your HR Survival Tip

Before dealing with employees who aren’t following your policies, first, stop and think about those policies. Are they outdated? Do they still fit the situation? Can you fully explain the intent of the policy so it makes sense to your employees?

We often see companies continuing a policy without even remembering why they created it…or whether it’s still relevant. Companies change and policy reviews ensure your policies are changing and keeping up with the company.

Example 1: You have a consulting firm and require a retainer when new clients sign up. However, you have now started hiring consultants who are bringing their clients with them to your firm. Many of those clients may not be happy to learn they need to pay you a retainer when they already paid a retainer at your consultant’s old firm. You may want two different policies regarding the treatment of new clients based on how you obtained that client.

Example 2: A new employee has an eligibility period for various benefits. That’s standard. However, what about rehires? Do they start over from scratch? While some of this is about your policies, it’s also about what your insurance carrier or 401(k) plan allows.

As a business owner, it’s your responsibility to review and update your policies. You also need to be able to clearly and logically explain why you have each of your policies. Yes, some will be just because you legally need that policy. However, all your other policies should have a reason…one that makes sense for the business, clients, and employees you have today. Once you have and can explain your reasons, you’ll find it much easier to get your employees to follow them.